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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
Topic 2	Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Topic 3	Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q41-Q46):

NEW QUESTION # 41
What is a value stream?

A. Enables the ability to do something when and how it is needed or desired
B. All the activities from a customer request to a delivered product or service
C. The importance, worth, or usefulness of an IT service
D. A set of activities that flow from the start of development to software deployment

Answer: B

Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.

NEW QUESTION # 42
How does the Agile Service Manager serve the organization?

A. It does not serve the organization; it serves the Team
B. By helping to improve the overall agility of the organization
C. By focusing on outcomes over artifacts
D. By ensuring the Team is customer-focused

Answer: B

Explanation:
The Agile Service Manager serves the organization by fostering agility and improving the ability to respond to change effectively.
A . Correct. The Agile Service Manager's role includes driving organizational agility by aligning processes and practices with Agile principles.
B . Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization.
C . Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles.
D . Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals.
Reference:
ITIL 4: Agile Service Management as part of organizational agility.
SAFe Framework: Role of leaders in promoting enterprise agility.

NEW QUESTION # 43
Which BEST describes the goal of Lean?

A. To improve overall customer value
B. To remove waste and have fewer defects
C. To improve the flow of processes while reducing cost
D. To eliminate unnecessary code or functionality

Answer: A

Explanation:
The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:
A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.
B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.
C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.
D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.
Reference:
Lean Thinking by Womack and Jones: Core principles emphasize customer value.
SAFe Framework: Lean Principles in scaled environments.

NEW QUESTION # 44
Which event marks the beginning of a Sprint in Scrum?

A. Sprint Start
B. Sprint Planning
C. Sprint Review
D. Daily Scrum

Answer: B

Explanation:
In Scrum, Sprint Planning is the event where the team collaborates to define the Sprint Goal and decide which items from the Product Backlog will be worked on during the Sprint. This marks the formal beginning of the Sprint.
A . Correct. Sprint Planning kicks off the Sprint by setting its goals and scope.
B . Incorrect. "Sprint Start" is not an official Scrum term.
C . Incorrect. Sprint Review happens at the end of the Sprint to inspect the increment.
D . Incorrect. The Daily Scrum occurs every day during the Sprint but does not mark its start.
Reference:
Scrum Guide 2020: Sprint Planning

NEW QUESTION # 45
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

A. The Agile Practice Owner
B. The Agile Service Manager
C. The Team
D. The Product Owner

Answer: D

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

NEW QUESTION # 46
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